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Proudly Canadian · Serving across the GTA

Guru Kirpa Wholesale
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Refund policy

 

Guru Kirpa Wholesale


At Guru Kirpa Wholesale, we care about long-term relationships with our customers. Our online store is backed by our two brick-and-mortar stores, so you can return or exchange most items in person or arrange it with us online. You’ll find our store addresses on our Contact Us page.

1. Reporting an Issue With Your Order

If there is a problem with your online order, such as a damaged item, the wrong item, or a missing piece, please email us at info@gurukirpawholesale.com within 24 hours of receiving it.

Please include:

  • Your order number
  • A short description of the issue
  • Photos of the item and packaging, where possible

We review each case individually and will reply as quickly as we can.

2. Returns and Exchanges

Any product, except customized suits (see Section 4), can be returned or exchanged at either of our store locations.

To be eligible:

  • The return or exchange must be made within 14 days of receiving your order
  • Items must be unworn, unwashed and unaltered, with all original tags, dupattas and accessories included
  • Proof of purchase (your order number or receipt) is required

Each return or exchange is handled case by case.

3. Refunds — Store Credit Only

All approved refunds are issued as store credit. We do not refund to the original payment method.

  • Store credit can be used at either of our store locations or on our website.
  • Store credit does not expire.
  • Once your return is approved, it can take up to 2 business days for us to email you confirming your store credit.

4. Customized Suits — Final Sale

Customized suits are made to your measurements and specifications, so they are not eligible for refund, return or exchange.

A suit counts as customized once it has been stitched, cut or altered to your measurements or design requests. This includes unstitched suits and lehangas that we have stitched for you.

5. Order Cancellations

If you need to cancel a confirmed order, please contact us as soon as possible at info@gurukirpawholesale.com. Cancellations are reviewed case by case. Approved cancellations are refunded as store credit. Orders that have already been customized cannot be cancelled.

6. Shipping

Before we dispatch your order, we will tell you the shipping cost, if any, and the shipping method.

For returns or exchanges sent by mail rather than brought to a store, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

7. Contact Us

For any questions about returns, exchanges or refunds:

Guru Kirpa Wholesale
Email: info@gurukirpawholesale.com
Store locations: Contact Us