Privacy policy
Privacy Policy
Guru Kirpa Wholesale
Guru Kirpa Wholesale (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit our website, place an order, book an appointment, or contact us. It also explains how we use that information, who we share it with, and the choices you have.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information you give us
- Your name, email address, phone number, and billing and shipping addresses
- Order details, such as the products you buy, sizes, and custom stitching or alteration measurements
- Appointment details, such as the date and time you book for a fitting or store visit
- Messages you send us by email, phone, contact forms or social media
Payment information
Payments are handled by our payment providers. We do not see or store your full card number.
Information collected automatically
When you browse our website, we and our service providers may collect your IP address, browser type, device information, pages viewed, and how you arrived at our site. This is done using cookies and similar technologies (see Section 6).
2. How We Use Your Information
We use your personal information to:
- Process, fulfil and deliver your orders, including custom stitching and alterations
- Confirm and manage appointments
- Contact you about your order, such as confirmations, updates, delivery and returns
- Answer your questions and provide customer support
- Prevent fraud and protect the security of our website
- Improve our website, products and services
- Send you marketing and promotional messages, but only if you have agreed to receive them (see Section 4)
- Meet our legal, tax and accounting obligations
3. How We Share Your Information
We do not sell your personal information.
We share information only with trusted service providers who help us run our business. They may use it only to provide their services to us. These include:
- Our e-commerce platform (Shopify), which hosts our online store and processes orders
- Payment processors, which handle card and online payments
- Shipping and delivery companies, which deliver your orders
- Email and marketing tools, if you have subscribed to our messages
- Website analytics providers, which help us understand how our site is used
We may also disclose information where the law requires it, to protect our rights or prevent fraud, or as part of a sale or transfer of our business.
Some of these providers may store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country.
4. Marketing Messages
We will send you promotional emails or text messages only if you have agreed to receive them, for example by ticking a box when you check out or sign up.
You can unsubscribe at any time by using the “unsubscribe” link in our emails, replying STOP to our texts, or emailing us at info@gurukirpawholesale.com. Unsubscribing from marketing does not stop messages about orders you have placed.
5. How Long We Keep Your Information
We keep personal information only as long as we need it for the purposes in this policy. That includes completing your orders, handling returns or alterations, and meeting legal and tax record-keeping requirements. After that, we securely delete it or make it anonymous.
6. Cookies
Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
7. How We Protect Your Information
We use reasonable physical, technical and administrative safeguards to protect your personal information against loss, theft and unauthorized access. These include secure (encrypted) checkout and limited staff access. However, no method of transmission over the internet is completely secure.
8. Your Rights
You may:
- Ask what personal information we hold about you
- Ask us to correct information that is inaccurate
- Withdraw your consent to marketing, or to other uses where consent is required
- Ask us to delete your information, subject to any legal requirement to keep it
To make a request, email info@gurukirpawholesale.com. We may need to confirm your identity first. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect their personal information. Parents or guardians may place orders on behalf of children.
10. Links to Other Websites
Our website may link to other websites, such as social media pages. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Changes take effect when posted on this page.
12. Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us:
Guru Kirpa Wholesale
Email: info@gurukirpawholesale.com